What to expect in a Bakery Staff Training Class

 Are you planning to start a bakery? What are the things to keep in mind before you start a bakery? Have you done your homework in the business area?

Let's suppose that you know baking and you have a main chef who's capable of making finest cakes ( no cake mix) and pastries. But, then you need a team of assistants to run the show! So, what are the skills do you look for in a bakery assistant. What is the kind of salary you're planning to give? 

One thing we know is that bakery assistants play a vital role in the bakery. They manage the bakery production area by cleaning the equipments, check the stock, make the inventory list, keep a note of low stocks and in some cases they order fresh supplies from the vendor.

Bakery assistant also is the key alley in the team who helps bakers mix ingredients, measure and do things under the supervision of the main bakery chef.

As they play a key role in the smooth functioning of a bakery, you are required to train and motivate them to make them do their best!

So, what kind of training is required for your baking assistants:

1. Building trust and opening-up communication

2. Training on bakery knowledge 

3. Tips on how to package and keep things in an attractive way

4. Cleanliness and how to serve the customer

5. Execute multiple task in a high-demanding environment

6. Customer service - How to reply correctly to customers ( How to give reply in a positive way even when the customer is in an agitated manner) How to avoid confrontation!

7. Understand the new demands and trends from the customer queries and pass it along to the management

8. Make a training video and show how assistant should take customer order

9. Train assistants to cross-sell other products. Do not just reply to their queries. Ask questions and make customers know that the assistant is interested to give the best possible experience. 

10. Smile and have a pleasant expression. 

11. Thank the team and begin each day with a short meeting!